Refund policy

RETURN & REFUND POLICY

All Sales Are Final — No Order Cancellations

Once an order is placed and payment is confirmed, cancellations are not accepted. Please review your order carefully before completing your purchase.

Eligible Returns

We only accept return requests for the following reasons:

Item received is defective or damaged
Wrong item received (different from what was ordered)

Size-related returns are not accepted unless the wrong size was shipped due to our error. Please refer to the size guide on each product page before ordering.

How to Request a Return

Your order number
A clear description of the issue
Photos showing the defect or wrong item

Requests submitted after 7 days will not be eligible for a return or refund.

Return Process

NøKämī handles all return requests on your behalf with our logistics team. You will never need to contact anyone outside of NøKämī. Once your request is approved, we will provide you with return instructions.

Refunds

Approved refunds are processed within 5–10 business days after the return is confirmed by our fulfillment center. Refunds are issued to your original payment method.

Return Shipping Costs

For defective or incorrect items, return shipping is covered. No return shipping fees apply in eligible cases.

To submit a return request, log in to your account at account.nokamicore.com.

Incorrect Shipping Address

Customers are solely responsible for providing a correct and complete shipping address at checkout. NøKämī is not responsible for packages lost, delayed, or undeliverable due to an incorrect or incomplete address provided by the customer. In such cases, no refund or replacement will be issued. Please double-check your shipping details before confirming your order.

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Refund policy